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Please email us at info@expertguns.com about a return before sending back an item.
Return Policy: Please read the following instructions very carefully!
All returns for exchanges and/or refunds must occur within 20 days of receipt of merchandise. After 20 days, this policy becomes null and void.
Returns may take up to two weeks to be processed through our Returns Department.
The buyer is responsible for all return shipping charges. We do not require an RMA number but we do require a copy of the original invoice with all returns.
Refunds are granted less shipping charges. Specials are non-refundable.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
Obvious Wear & Tear such as scratches or dents on any merchandise; dirt, tears or holes in garments; scratches on sunglass and/or goggle lenses. Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc.
Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.
Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Any DVD or CD that has been opened/taken out of its plastic wrap.
Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return. Ammunition and firearms are not returnable.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
DEFECTIVE MERCHANDISE:
Defective merchandise should be handled as a warranty issue with the items manufacturer.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:
The merchandise in its original, brand-new condition with all related paperwork and packaging.
A copy of your order invoice.
A short but precise note listing the reason(s) for the return and/or exchange.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.
PLEASE SEND ALL RETURNS TO:
EGI Tactical
Attn: Returns
3100 Knight St, Ste 11
Shreveport, LA 71105
EGI Tactical reserves the right and will charge a restocking fee of 10% up to 20% of the retail value of any and all merchandise that is returned for a refund. All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), EGI Tactical reserves the right to liquidate the inventory and withhold credit.
All sales are final on specials or close-out items. These items are not eligible for return and/or exchange.
Warranty Information
EGI Tactical does not offer any warranty on any product. By law, manufacturers are responsible for all warranties they offer with their products. We may assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. At times we may offer an extended warranty for particular items. These offers will only cover the listed items. In all other cases the customer is responsible for dealing with the manufacturer on warranty issues.
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